Meeting Customers Where They Need Us - BBB A+ | iLendingDIRECT

Name

Alan Mascarenas

Occupation

Retiree

Residence

Colorado

Vehicle Refinanced

2014 Ford F150

Outcome

iLendingDIRECT reduced Alan's interest rate from 8.4% to 5.7% and his monthly car payment by nearly $100 a month.

Background

When Alan Mascarenas needed help refinancing the loan on his 2014 Ford F150 truck recently, he turned to iLendingDIRECT, a company known for outstanding customer service.

Challenges

Alan was an older, retired gentleman from the outskirts of Denver who was decidedly not a technology lover. He was not accustomed to conducting business online — in fact, he did not even have an email address. Rather, he preferred doing business the old-fashioned way — building a relationship by meeting his sales rep. live in an office and shaking hands to get started.

cash hanging out of exhaust pipe

“The company worked with me to process the loan in a way that worked best for me. I may not have been the easiest customer to work with, but I think we all were really pleased with the final outcome. Semra was truly a lifesaver. ”

– Alex Mascarenas

iLendingDIRECT Smart Solution

When Alan received a flyer from iLendingDIRECT in the mail, he called to learn more about refinancing options and was paired with loan consultant Semra Michael to learn about the company’s various programs. Unlike most clients, who favored the speed and ease of the internet, Alan preferred to make the 45-minute drive to Semra’s office several times to transact the refinancing in person.

With iLendingDIRECT’s attractive refinancing programs, Semra was able to dramatically reduce Alan’s interest rate from 8.4% to 5.7%, lowering his payments by nearly $100 per month. Alan was even able to take advantage of the company’s extended warranty protection plans, opting for the most comprehensive coverage available, while still saving significantly on his total payment.

Results

Semra worked with Alan to make him feel as comfortable as possible throughout the process, walking him through the various documents to ensure that he understood the terms of the new loan. She even helped him troubleshoot problems in canceling his old warranty when he ran into difficulty.

With iLendingDIRECT’s attractive refinancing programs and Semra’s hands-on customer service, Alan became one of the company’s most satisfied recent customers. “The company worked with me to process the loan in a way that worked best for me. I may not have been the easiest customer to work with, but I think we all were really pleased with the final outcome. Semra was truly a lifesaver.”

About iLendingDIRECT

iLendingDIRECT, a 2016 Inc. 5000 company, specializes in auto refinancing. With an A+ rating from the Better Business Bureau, we have helped thousands of people save thousands of dollars.

iLendingDIRECT put an average of $1,357 back in our customers’ pockets last year!

To find out more about iLendingDIRECT or how much you can save with our smart financial solutions, fill out our simple form or call (866) 683-5505.

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At iLendingDIRECT we care about your financial health! Let us help put cash back in your wallet, protect your vehicle, and help you manage your budget.

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